CASE STUDY
FISHER & PAYKEL
Intelligence at Scale:
Transforming Appliance Service
Providing deep context and unstructured data management for home innovation leaders.
Instant
File Access
75%
Storage Savings
Millions
Files Indexed
The Challenge
As a global leader in home innovation, Fisher & Paykel generates immense volumes of unstructured data daily, from high-resolution installation imagery to complex service reports. This content growth presented a significant opportunity to optimise storage costs and increase operational visibility across both back-office and field teams.
The Solution
Dcisive deployed its Unstructured Data Intelligence Layer, offloading media to AWS S3 while maintaining a live, searchable index in Salesforce. This solution allowed the organisation to achieve substantial storage efficiencies and unified the experience for all users.
"Dcisive provided us with a powerful intelligence layer over our file storage — and the team was exceptionally easy to work with from day one. They made the entire process seamless."
- Rudy Khoury, Chief Digital Officer, Fisher and Paykel
Deployment Snapshot
SOURCE PLATFORM
Salesforce
CLOUD STORAGE
AWS S3
SCOPE
Enterprise-wide
GO-LIVE
Under 1 Month
Key Capabilities
Advanced Intelligence Layer
Files are enriched with system context, creating high-fidelity data sets ready for AI and advanced analytics.
Contextual & Geospatial Visibility
Teams locate photos and documents through contextual and map-based searches, then browse results in a user-friendly gallery view.
Zero-Disruption Integration
Users view files natively in Salesforce with no restore wait time. The backend integration is entirely invisible.
Automated Data Lifecycle
Files migrate to S3 based on status or age, resulting in an immediate 75% reduction in primary storage overhead.
Key Benefits
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75% Storage Cost Reduction: Massive optimisation of the primary CRM data footprint.
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Unified Operations: Shared access to high-fidelity asset history for all back-office and field staff.
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Seamless Compliance: Every document lifecycle move is logged for absolute auditability.
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Duplicate File Detection: Over 1 million duplicate files identified and flagged for review and removal.
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Improved Decision Speed: Instant access to repair history leads to higher fix rates.
Future-Ready Foundation
By structuring their unstructured data today, Fisher & Paykel has built a foundation for the next wave of AI-driven transformation. These records are now high-fidelity inputs ready for intelligent automation.