Privacy Policy

We collect the following types of information to provide and improve our services:

a. Information You Provide

• Account Information: When you register for the Service, we collect information such as your name, email address, organisation, and payment details.

• Uploaded Data: Any files or unstructured data you upload to the Service (“Your Data”).

b. Automatically Collected Information

• Usage Data: Information about your interactions with the Service, including IP address, browser type, operating system, access times, and pages viewed.

• Cookies and Similar Technologies: Small data files stored on your device to enhance your experience (see Section 8 on Cookies).

c. Third-Party Information

We may receive data about you from third-party integrations you enable (e.g., Salesforce, Microsoft Azure) or through publicly available sources.

We use the information we collect for the following purposes:

• To Provide the Service: To process and deliver your files, manage your account, and provide customer support.

• To Improve the Service: To monitor usage, improve functionality, and enhance user experience.

• To Communicate: To send service updates, security alerts, and promotional messages (you can opt out of promotional communications).

• To Comply with Legal Obligations: To meet regulatory requirements or respond to lawful requests.

You retain ownership of all data you upload to the Service (“Your Data”). We do not claim ownership over Your Data but require a licence to process and store it as necessary to deliver the Service.

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

• With Your Consent: When you authorise us to share your data with third parties.

• Service Providers: With third-party vendors who assist us in delivering the Service (e.g., hosting, analytics, payment processing). These vendors are bound by confidentiality agreements.

• Legal Obligations: If required by law, to protect our rights, or to prevent fraud or security issues.

• Business Transfers: In connection with a merger, sale, or acquisition of our business or assets.

We retain your personal data for as long as necessary to provide the Service or comply with legal obligations. Upon termination of your account, we will securely delete or anonymise your data, unless required to retain it by law.

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request access to the data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Deletion: Request deletion of your personal data, subject to legal or contractual obligations.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

• Opt-Out: Opt out of receiving promotional emails 

To exercise your rights, contact us at info@dcisive.io

We use cookies to:

• Enhance functionality and improve user experience.

• Analyse usage patterns to optimise the Service. You can adjust your browser settings to refuse cookies, but this may limit certain features of the Service.

We may update this Privacy Policy from time to time. Changes will be effective upon posting, and your continued use of the Service signifies your acceptance of the updated policy.

For any questions or concerns about this Privacy Policy, please contact us:
Email: info@dcisive.io 

By using the Service, you acknowledge that you have read and understood this Privacy Policy.